Our orders process very quickly once they've been submitted. Please contact our customer service team by clicking HERE to request a change. If the order has been processed, we recommend that you contact the carrier listed on your tracking email to request an address update or correction.
We apologize for any difficulty you may have had while placing your order. Please contact our customer service team by CLICKING HERE.
We're sorry to hear that a portion of your order was damaged. In order to further assist you, please contact our customer service team by CLICKING HERE. Email us a photo of your damaged items and a screenshot of the packaging slip so we can assist in resolving the issue
We want you to be totally satisfied with your order; however we understand if a product doesn't work out and want to make the return as painless as possible. Naturally, we cannot take returns on opened or used. Please also note that we are not able to accept exchanges of products at this time. Unfortunately, at this time, we do not offer website credit for gift returns.
In order to check your order status, please visit
HTTPS://WWW.EVADABEAUTY.COM/SHIPPINGANDDELIVERY. Type in your order number, the email address associated with your order and your billing zip code. By entering this information, you will receive the most up to date information regarding your order. Please note, orders are processed and updated on business days. If your order has not shipped, please check back with us on the following business day to see if your order status has changed. All order updates will still be sent to the email address provided at the time of purchase (order confirmation, shipping confirmation, etc.).
If you have additional questions, please contact us by CLICKING HERE or call us at 1-800-310-3773, Monday through Friday between the hours of 9am and 6pm CST. We will be happy to assist you in any way that we can
If you did not request a cancellation, there was a discrepancy with the billing or shipping information provided at the time of purchase, or your order was cancelled for your protection, as the payment information provided did not match the payment source.
Standard orders received before 4pm CST will be processed and shipped within 2 business days. Please allow additional processing time during holiday periods.
Expedited orders received before 2pm CST will be processed and shipped the same day. Expedited orders received after 2pm CST will be processed and shipped on the following business day.
If your package was lost and did not arrive, please contact our customer service team by CLICKING HERE. We're happy to help in any way that we can.
Please contact our customer service team by CLICKING HERE to request an update to your order. Include your order number when requesting the change.
You can contact very easily at firstname.lastname@example.org
International Orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. When ordering from evadabeauty.com, the recipient of the shipment is the importer of record and is responsible for any of these import fees, as well as complying with all laws and regulations of the destination country. Evada Beauty does not collect duties and taxes, and as smart as we are, we cannot predict what your particular charges may be. Customs policies vary widely from country to country, so please contact your local customs office for more information.
Effective 07/01/2018, the Australian Government has introduced a 10% goods and services tax (GST) on the sale of goods valued at AUD 1,000 or less. This will automatically be added to your total at checkout. If you have questions about this tax, please email us at CustomerService@evadabeauty.com
We collect US state sales tax on orders shipped within Arizona, California, Florida, Illinois, Indiana, Kentucky, Maryland, Michigan, New Jersey, New York, North Dakota, Ohio, Tennessee, Texas, Utah, and Washington.
We may also collect relevant taxes on international orders, depending on your destination country.
Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation email and packing slip.
EVADABEAUTY.com accepts Paypal, American Express, MasterCard, Discover and Visa.
Our online inventory of products is constantly being updated and replenished. To find out once a product is restocked, sign up for notifications by clicking “Notify Me” on the product’s webpage and enter your email. We also suggest that you join our email list to find out about new product releases—subscribers are first to know. CLICK HERE to subscribe now.
No, unfortunately you can’t combine promotions but you will still be able to obtain Free Shipping if you meet the threshold. If at any point products do qualify for additional discounts, please refer to the details of that specific promotion on the qualifying product page.